What happens when your software is not working? Who is your point of contact? We are there for you. We have lined up a great customer support to resolve your business problems. Maintaining a great relationship with our customers is what we believe. Purchasing our CRM help desk software provides smooth access to our services, which will help you separate from your competitors. Our team of experts will assist you in resolving even your smallest queries, with over 100+ personnel working on supporting your queries.
Help Desk
Help Desk CRM
How is help desk beneficial for you?
CRM and help desk software streamlines customer-facing interactions by converting inquiries into ‘tickets’ and automating information retrieval tasks. It allows you to keep a single, unified record of customer interactions throughout all communication channels. CRM Hike is the best CRM Ticketing System. We at CRMHike are proud of the service and customer support team who have resolved 1000+ queries till data and are capable of handling critical problems, as well as supporting both small scale and mid-scale industries and are expanding even more to support large scale industries.
Main features of Sales CRM
Customer Management
Know Your Contacts Better
Customer Survey
Customer can rate ticket or rep
Documents And File
Breathe new life into sales & marketing documents
Calendar And Tasks
Meetings & tasks synced into calendar
Knowledge Base
Fast Answers to Previously Solved Problems
Appointments
Schedule Appointments Faster
Project Management
Integrate and Manage projects
Customer Portal
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Accounting
Merge relevant data to accounting software
Service ticket / Cases
Powerful case management
Contracts Managements
Create recurring Invoice
Reporting
Build reports from CRM data
Workflows
Automate repetitive tasks
How can Sales CRM help you?
100%
Ensure Tickets Answering
50%
Improves Tickets Resolution
57%
Grows Company Productivity
90%
Inreases Customer Satisfaction
How Help desk works?
How Help desk works?
All the customer conversation is kept at one place & properly streamlined. Reponses between customer & company are streamlined.
Responding quickly to requests
As soon as ticket is created or automatically created Customer is notified via email or message. Same thing with the Job done. As soon as Job is completed customer is notified.
Email Survey
As soon as Job is completed our CRM ticketing software automatically sends survey out & customer can rate his experience.
Providing attentive customer support.
In CRMHike we can collaborate teams to works much faster & finish the task on time.
Keeping up with the customer needs
Our system sends customer automated emails so that customer know where we are and what is in progress.
Keeping up with the customer needs
In CRMHike we can collaborate teams to works much faster & finish the task on time.